Feb. 14th, 2009

treyvana: (Default)
Dear Sallie Mae,

It is February. Tax Season. WHY CAN'T I ACCESS MY ACCOUNT INFORMATION???

Your 'manage your loans' webpage? DOWN.

Your phone menu "I need help with my account"? DOWN

You see, SM, you don't send me my 1098-E. I have to go online to get it. I can't even get the information over the phone ("We don't have access to that information, please log on to your online account to retrieve it"). Yet here it is, a nice Saturday morning, with me trying to file my taxes and I CAN'T GET MY FRIGGEN INFORMATION.

You are pissing me off, SM. SERIOUSLY.

No love,

The anxious-for-extra-money-
Me

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treyvana: (Default)
treyvana

April 2011

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